Client support
Absyss makes every effort to ensure that its solutions remain operational
Our contractual commitments incorporate corrective, adaptive and perfective maintenance services to ensure the sustainability of your solution and your investment
Exclusive service level agreement commitments
- Contractual Service Level Agreement
- Dedicated 24/7 support – French and English
- Your requests addressed within a maximum of 2 hours
- Service restart within a maximum of 4 hours
- Communication and reporting
- Dedicated responses provided by high-level technical experts certified ITIL V3
Management of your requests
Your requests for technical assistance are taken into account in real time. You get a structured and formalized status report: monthly summary of open calls, if necessary, conference call or meeting at your premises…
Privileged information
You are regularly informed of future developments, availability dates of software updates or versions…