Client support
Absyss makes every effort to ensure that its solutions remain operational
![élément graphique abstrait Absyss](https://absyss.com/wp-content/uploads/2022/04/hero-image-03-2048x649.png)
Our contractual commitments incorporate corrective, adaptive and perfective maintenance services to ensure the sustainability of your solution and your investment
Exclusive service level agreement commitments
- Contractual Service Level Agreement
- Dedicated 24/7 support – French and English
- Your requests addressed within a maximum of 2 hours
- Service restart within a maximum of 4 hours
- Communication and reporting
- Dedicated responses provided by high-level technical experts certified ITIL V3
Management of your requests
Your requests for technical assistance are taken into account in real time. You get a structured and formalized status report: monthly summary of open calls, if necessary, conference call or meeting at your premises…
Privileged information
You are regularly informed of future developments, availability dates of software updates or versions…